htc one

[Anonymous]

I updated my htc one today (20.6.14) and during the download of the update the device turned off and now will not turn back on or charge so i cant use the phone. i have tried to troubleshoot the device by holding the power button the volume up butten but it didnt work any help would be appreciated.

[MI5]

Try holding power and volume down together for about 20 secs, but if it is completely dead it will have to go in for repairs.
Your choice of either O2 or HTC but I'd recommend sending to HTC everytime.

[MI5 · Accepted solution]

HTC contact number http://www.htc.com/uk/contact/phone/

[Anonymous]

i will go to the o2 shop tomorrow and see what they say and will let you know hoe i get on thank you for the help

[Anonymous]

Hello @Anonymous and Welcome to the Forum

Sorry to read about your current issue.

If you've had your phone less than 14 days then request a new replacement.

Possibly one of the O2 Guru's in the shop may be able to resolve this in-store , but if they cannot then they will offer a repair and possibly a loan phone (a deposit may be payable but is refundable) if your on a pay monthly contract and they have a loan phine in stock. It won't be a smartphone but at least you'll still be able to use your services, or indeed if you want contact the manufacturer if you already have a back up phone.

Let us know how you get on please.

[Anonymous]

just got back from the o2 shop exspained the problem too them and the assistant tried to troubleshoot the phone but quickly realised it wasnt going to work so has now sent the phone off to be repaired he also add that they may just send me a new handset.

Thanks for all the advise and help

[Anonymous]

Thank you for the update.

Shame they couldn't get it going for you.

Hope all Goes ok with the repair or replacement.

[MI5]

I had a feeling it was dead unfortunately....
Hopefully Anovo will sort you out !!