28-03-2015 20:35 - edited 28-03-2015 20:37
28-03-2015 20:35 - edited 28-03-2015 20:37
My wife upgraded her Sony Z to the Z3 a fortnight ago. A few days a go she noticed a crack on the back of the phone about 4" long from middle to corner. She hasn't dropped or knocked the phone which was weird. I checked various forums and found many complaints of similar problems, in fact XDA did a survey of Z3 owners and of the 1369 responses 376 had either unexplaineed cracks on screens or on the back. Now I would reckon that sounds like a design fault or manufacturing issue. However our issue was met with we know nothing of any phones having this issue, you will need to pay for repair or claim through insurance, which we reluctantly did. I know of Vodafone replacing a handset FOR as THEY recognise an issue, shame O2 don't.
Solved! Go to Solution.
on 28-03-2015 20:42
on 28-03-2015 20:42
on 28-03-2015 20:56
on 28-03-2015 20:56
Well I had an online chat via the Sony forum and had little help about it from them and surely if it was on national TV this would have filtered through to shops and customer assistants?
on 28-03-2015 21:00
on 28-03-2015 21:00
on 28-03-2015 21:22
on 28-03-2015 21:22
on 28-03-2015 21:35
on 28-03-2015 21:35
Unusual for Sony to be so unhelpful from what I read. The phone is still under warranty I would have thought so there should have been no issue. Anyway a skilled technician can tell immediately whether the cracks are caused by misuse....
Veritas Numquam Perit