Xperia Z3 won't connect to the o2 network

[Anonymous]

Hi All,

For the last week and half my singal has been a bit spotty, but now it's totally gone, I can see the o2 network both 2 and 3g in the network list, but my phone will not connect.

I spoke to live chat who suggested it was a sim card problem and they promptly sent me a new one, however to switch to this sim I have to recieve a text it seems when I went to the swapmysim site, I've got no connection so cannot do this?

Feel pretty stuck, any help would be appreciated.

Thanks

[MI5]

Use a landline to call the number on this link or borrow another o2 phone to call cs.
You can also try live chat off the link too.

[Anonymous]

I assume you have tried rebooting the handset? And maybe a factory data reset just to refresh everything?

Personally I wouldn't use Live Chat. They seem to cause more issues than it is worth.

[jonsie]

Might be best to try cleaning the sim card first rebooting the phone.

[Anonymous]

Yeah, tried cleaning, rebooting, factory reset. Just on with live chat now trying to activate the new one.

[MI5]

They should be able to manage that for you.

[Anonymous]

Yeah, the person said they'd sent off the request, guess I just have to wait now til it's active before it will let me connect to the o2 network?

[MI5 · Accepted solution]

Yes, it shouldn't take too long (but can take up to 24 hours).
Just turn phone off and on every half hour or so to help it along.

[Anonymous]

I know they "should" be able to Rich but I don't trust live chat to get anything right now.