Samsung S3 charging problems

[Anonymous]

Anyone know of any issues charging the S3. I have bought a new battery and charger but cannot get it to charge. Help please 😞

[Bambino]

Where did you buy the battery and charger from? Are they genuine Samsung?

Have you done any firmware updates recently? 

[MI5]

Check your charging port is clean and undamaged.
Also check your battery in another phone to see if it charges - just to make sure battery is OK....
Some new batteries might come with tape over the contacts so check that too.

[Anonymous]

I think it may be the charging port that has the issue. I hace changed battery back to the original and tried charging but nothing seems to be getting to the phone

[MI5]

They can get stuffed with fluff so you could try cleaning it out with a toothbrush or toothpick. Unfortunately, they can also get damaged quite easily too esp if someone tries to force in the charger the wrong way up or something like that.

[jonsie]

Do you get anything connecting the phone to a PC via the USB cable?

[Anonymous]

not a thing

[MI5]

Certainly sounds like the port at fault then.

[jonsie]

Sadly, if cleaning the port doesn't help, it will probably have to go back to Samsung or O2.

[Anonymous]

i may be lying - looks as if it has connected via the pc