No SMS/MMS after 5.1.1 update Nexus 9 Lte

[Anonymous]

So I've spent way too much time trying to figure this out.  I have N9 Lte - all working fine until 5.1.1 update effectively killed SMS and MMS completely - nothing works, not reciving or sending.  I've tried sideloading G Messenger, GoSMS and a few others, but nothing works.

I had MMS re-provisioned - nothing

I've even got a new tablet after RMAing for dodgy screen - same problem.

If I downgrade to 5.0.1 - it works....in 5.0.2 it's fine also, but in 5.1.1 - nothing.  It's driving me crazy as I paid more for the Lte, and I'm paying for a package which includes SMS that I can't ever use.

Can anyone tell me why messaging broke in 5.1.1?

[Anonymous]

Thanks for the reply. I tried the above and unfortunately it's still not working. Is there an email for customer services? I can't seem to find one

[MI5]

No email address anymore.
All contact details are here http://www.o2.co.uk/contactus

[Anonymous]

Well, O2 say it's not their fault, Google never answer support calls, and the nexus support forum isn't much help either

So here I am with myLTE device that doesn't even do what I paid extra for it to do 😞

One thing I notice is the if I look at Tablet Info, it has my IEMI no, but where my cell number should be is blank.

Should that be blank?  If I look at sim info, there too my number is blank.....

[MI5]

O2 don't write phone numbers to their sim cards.

[Anonymous]

I see....then that's that line of investigation dead 😞

[MI5]

It's clearly a software bug.
Have we tagged @Chris_K into this yet for investigation?

[Cleoriff]

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@MI5 wrote:
It's clearly a software bug.
Have we tagged @Chris_K into this yet for investigation?

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Not previously ...but you have now... so lets hope he investigates

[MI5]

My bad - should have done it sooner, sorry 😞

[Anonymous]

Looks like it - especially as downgrading to 5.0.2 makes it work again....but I really don't want to be running 5.0.2!

Thanks for getting extra help in!

[Anonymous]

Are you able to help me at all please @Chris_K ? or point me in the right direction?