New phone won't except sim

[Anonymous]

I have recently purchased a Samsung Galaxy S5 that was locked to the O2 network. I previously had an iPhone 4s. I have taken my sim from the old phone and put it in the galaxy, but it is saying there is no service. The signal strength is full and I gave checked the networks and it is connected to O2 but will not let me make calls, etc. Any help would be greatly appreciated.

[Anonymous]

Hi

Where did you purchase the Galaxy s5 from ?

If via an auction site or privately it could be imei blocked.

Is your service status saying all is ok ?

http://status.o2.co.uk/

Go through these help tips http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

You may need to speak to O2 to be taken off the iPhone style settings.

http://www.o2.co.uk/contactus

[Cleoriff]

@AnonymousWhat does that last sentence mean?

" You may need to be taken off the iPhone style settings"....

(Sorry if I sound dim but what has that to do with the sim card?).....

[Anonymous]

Hi @Cleoriff

When a person changes from an iPhone to another manufacturer occasionally a person encounters issues when trying to use their services.

This can sometimes be corrected by O2 checking the account and changing settings to standard instead of iPhone ones.

Also making sure ones APN settings are set correctly too as iPhone and Android for example are different. http://www.geeksquad.co.uk/articles/o2-apn-settings

A similar thread : http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/iphone-amp-android-mix/m-p/594224/highlight/true...

[Cleoriff]

Well I live to learn BoB...I just couldn't understand how that was affected by the sim...

[Anonymous]

Its usually the data side of things @Cleoriff but it does not harm to check.

[jonsie]

I am a little more bothered about there being no service. This points to the phone being blocked as even on an iphone data bolt on, there should be network coverage. Hope this isn't another eBay purchase.

[Anonymous]

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@jonsie wrote:

I am a little more bothered about there being no service. This points to the phone being blocked as even on an iphone data bolt on, there should be network coverage. Hope this isn't another eBay purchase.

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I'm hoping not too @jonsie or perhaps an 02 bill payment has not gone through as it should. 

Perhaps trying an o2 payg Sim Card will help to confirm OP. 

[anticpated]

A simple way to find out if the SIM is at fault would be do a factory reset. Starting from a clean slate should help rule out possible gremlins. Then from there, if it still misbehaves then you have a case to tender.

[Anonymous]

Thanks for the advice guys. I did purchase privately but not eBay. I will try your tips and let you all know how it goes. Thanks again