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Lost Phone

Anonymous
Not applicable

I lost my phone on Saturday 26th in a club in Shoreditch. I have tried to ring on my work break but hold took too long.  I have insurance and would like to block my phone and claim a new phone on my insurance. 

Thank you,

Laura Maxwell

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jonsie
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MI5
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I'd hate to see a big bill looming up 😞
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Cleoriff
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Of course if she thinks she has left a message with O2 chat or Cs....anyway lets stay positive...:smileywink:

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Girl in a jacket
Message 13 of 31
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jonsie
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viridis
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On a slightly sarcastic note, one of us could have copied the email address that was posted up and......

Although saying that, there was enough info up for us to get it blocked on her behalf.
Hope she comes back before her time runs out at least. 72 hour limit isn't it?
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jonsie
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We would have needed more info I think to have got it blocked on her behalf.

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Cleoriff
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@jonsie wrote:

We would have needed more info I think to have got it blocked on her behalf.


And then of course there is the data protection malarky....Fear

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Girl in a jacket
Message 17 of 31
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Bambino
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@viridis wrote:
On a slightly sarcastic note, one of us could have copied the email address that was posted up and......

Although saying that, there was enough info up for us to get it blocked on her behalf.
Hope she comes back before her time runs out at least. 72 hour limit isn't it?

What do you mean 72 hour limit? For what?

 

As it's late Monday/early Tuesday and she lost the phone Saturday and hasn't reported it, unfortunately she probably has a huge bill already, and will be responsible for it.

I DO NOT WORK FOR O2



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Message 18 of 31
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Anonymous
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Crap, thanks guys. Thought the live chat was private as you might have guessed. such an idiot. 

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Bambino
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Hope you get things sorted. Apart from reporting the loss to your insurance and getting O2 to block the phone you should also report the loss to the police.

I DO NOT WORK FOR O2



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Message 20 of 31
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