Internet connection

[Becksey]

My new Huawei P20 Pro will not connect to my home wi fi. Help

[jonsie · Accepted solution]

Try resetting the router by switching it off for a minute. Also reboot your phone at the same time.

[MI5]

What channel is your router on?

[Becksey]

Thanks but not successful. Click on my VM supplier, I connect, then it says authenticating but returns to disabled.

[Becksey]

No idea. How can you tell. It is for virgin and I am 02 network.

[MI5]

That would suggest you are entering he wrong password.
Double check it and remember it is case sensitive too.

[Bambino]

@Becksey It shouldn't matter which phone provider you have for WiFi or which phone. Call Virgin customer service. It's their router you're having the problem with.

[jonsie]

On the phone, press and hold your wifi connection and then select forget. Then try putting in your password again.

[Becksey]

Thanks everyone. I have now connected. Switched all off for longer and hey presto.