Hotspot WiFi Connection issue

[Anonymous]

When connecting to a hotspot I entered an incorrect digit of my number so the code to use wifi has been sent to the wrong number.I am stuck on the screen telling me that my code has been sent to this number and i can't amend this, nor can i get the wifi network to forget my device. I have tried other wifi locations and I have even reset the phone to factory settings, all to no avail. Can anyone offer assistance please?

[MI5]

Try this https://www.o2.co.uk/apps/help/help?qid=29&q1=26

[MI5]

Or text wifi to 2121 to reset your mac address.

[MI5]

Just remembered this thread too https://community.o2.co.uk/t5/Other-Products-Services/O2-Wifi-At-London-Underground-Not-able-to-conn...
But if all else fails, give CS a call http://www.o2.co.uk/contactus

[Anonymous]

Sorry should have added that i'm not with 02 just using the free wifi

[Cleoriff]

---

@Anonymous wrote:

Sorry should have added that i'm not with 02 just using the free wifi

---

For some strange reason this really made me laugh @Anonymous

[MI5]

---

@Anonymous wrote:

Sorry should have added that i'm not with 02 just using the free wifi

---

It doesn't matter.

O2 wifi is free for everyone, but I suspect you will need to call CS to get your number added now.

Use the landline 03 number to call them off the link I gave you.

[jonsie]

Not with o2 and you entered the wrong number? Good luck...

[Anonymous]

Thanks for your help

[MI5]

Good luck and let us know if you get it sorted out please.