Help with outgoing calls

[Anonymous]

Hi, I've a galaxy s4. last week I travelled within the UK but I had no signal anywhere except data in some places. My battery has recently started munching battery and dying with zero usage within 6hrs. I don't have GPS on, or Bluetooth, or backlight etc. I have switched it on and off. I have tried network settings. I can't make outgoing calls. So I can't ring O2. I've been messed around on the live chat and now at the end of my tether. I work long hours and not near an O2 shop so I can't just pop in. Please can somebody help? I can't think anything has changed? rey

[MI5 · Accepted solution]

Could be a swollen battery but I think there may be other issues too.
Best to contact Samsung and get them to look at it for you.
0330 SAMSUNG

[Anonymous]

Well I certainly won't  be (able to) ring them! Or find an O2 guru live! 

Thank you for your response.

[MI5]

You can email them too if you have no other phone to call on http://www.samsung.com/uk/info/contactus.html

[Anonymous]

Well I certainly can't  ring them. And O2 guru isn't  a goer. Pfft.

thanks for replying.

[Anonymous]

I have emailed too 😊

[Cleoriff]

Personally I wouldn't even bother with the O2 Guru. Samsung are by far your best bet