on 22-03-2015 23:28
on 22-03-2015 23:28
Hi There,
I've just received a new galax S5 from an O2 store, within a week my phone screen keeps freezing and the only way to open the phone is by removing the battery and restart the phone so I can access it.
Any advice please or should I just return it to the O2 store.
Kind regards
Alan
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on 23-03-2015 00:06
on 23-03-2015 00:06
Same advice really, return it. If you fix the problem by doing a factory reset it may well develop the same problem later down the line. You could try deleting the apps and adding them back one by one but that takes time. Much better to get the phone exchanged now whilst still within the 14 days.
on 22-03-2015 23:58
on 22-03-2015 23:58
on 22-03-2015 23:59
on 23-03-2015 00:06
on 23-03-2015 00:06
Same advice really, return it. If you fix the problem by doing a factory reset it may well develop the same problem later down the line. You could try deleting the apps and adding them back one by one but that takes time. Much better to get the phone exchanged now whilst still within the 14 days.