Please can I ask for help or anyone with a similar experience and how you resolved it. I upgraded my phone at the start of January. It was due to be delivered two weeks ago snd wasn’t . I called customer service and apparently it had been recalled back to o2 because of fraud concerns. I was told I had to wait for the phone to go back to o2. Which I did.
Then when I call I’m told it’s been received but now it has to be processed at o2. No one I speak to seems to be able to help. Spent over an hour being passed around last weekend. Just awful service, never had a problem with o2 until this.
I don’t know what to do. Have a phone upgrade in my account for +£1k and no phone!!!
please help.
