out of bundle charges reduction

[Kathishome]

I have had an email from o2 confirming that you have added my out of bundle charges reduction as I requested.  I have not sent you any messages requesting anything. Are you able to look into this please? 

[MI5 · Accepted solution]

@Kathishome 

It's just an automated system message that gets sent when customers are moved to the new billing system.

[zenwizard]

In these days of fake messages about accounts, and of things regularly getting added to accounts that didn't get requested, it would be wise for O2 to fix their systems so these kinds of messages don't ever get sent, so that we don't have to worry about them, and so that O2 staff don't have to reply to worried customers explaining it.

[Enlli]

O2 have taken over 18 months to get this far changing their billing system. Annoying bugs will probably take much longer

[Bambino]

@zenwizard This is a customer community. O2 staff aren't replying to anything here.

[Jason_]

These emails should not be getting sent out. What doesn't help is that the domain the email is sent from isn't "o2.co.uk", but "s-email-o2.co.uk" (well mine was) - anybody could just buy such a domain and send emails from it.

Would save a tonne of man-hours of people like me running around making sure nothing bad has happened, just incompetence.

(and I understand o2 will never read this but I may have a chat with their customer services)

[mp87]

Fully agree with the statements made in here. Just had a text and email about this and had no clue what was going on. Luckily this post exists and saves me waiting in a phone queue for ages. O2 should be much clearer on this happening or what is actually happening

[RickOTwo]

I agree entirely about the confusing domain. 

[Oxonian]

@Jason_ 

Why not "...save a tonne of man-hours..." by forgetting about your chat with Customer Services. On a topic like that, it's an absolute guaranteed waste of time.