Solved: No mobile data - O2 Community

Last week I upgraded my iphone 4 to 5s, and all has transferred fine apart from mobile data. I have made the changes required in settings, rebooted and still get message 'could not activate data network you are not subscribed to a mobile data service' Any suggestions?

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Registered: 04-04-2012

I'd try resetting the network settings first and then reboot the phone.
Is iMessage working at all ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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144600 Posts
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Registered: 04-04-2012

What are your apn settings?
Have you switched to an iData tariff?

Help thread by jonsie here http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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APN payandgo.o2.co.uk. Have old pay and go tariff which gave me free data each month when I top up and worked fine until changed phone

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Registered: 04-04-2012

I am assuming you have a new sim and completed the sim swap ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Yes new sim and swap fine. I have 'text and web' tariff with 500mb unused this month, no bolt ons

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144600 Posts
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Registered: 04-04-2012

I'd try resetting the network settings first and then reboot the phone.
Is iMessage working at all ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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That seems to have done the trick, thanks just downloaded email😊

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144600 Posts
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27728 Solutions

Registered: 04-04-2012

Good to hear

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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