In a monthly contract i never wanted because of VM however...

[ALD2023]

Hi there,

I went with VM broadband 1GB superfast and the guy said that there would be o2 sim because it covers for three hubs in the house if we need to extend, that it would be part of the package. I didn't need a sim and said it was ok, actually still in the envelope.

Now I am seeing a DD being taken from my account to o2, which I did not agree to. However I am currently with Three and they have been nothing but trouble, no signal, never even offered me even a bisic handset and I also have 5G with them. I'd be happy to switch over to o2 if there was a way. Firstly I want to know if I got this deal with VM that I am not sigend up in some sort of 24 month contract which I did not want in the first place? But if i was to take out a contract with you or upgrade this one I could and get a handset that worked?

Thanks

Anid

[MI5 · Accepted solution]

@ALD2023 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks