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Have received text and email re order NC18709846 but I have not ordered anything

Crimefiction1
Level 1: Joiner
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on ‎04-09-2023 21:34

on ‎04-09-2023 21:34

I have received a text and 2 emails saying thank you for your order and confirming that you have added out-of-bundle charges reduction but I did not order anything as I transferred from Virgin mobile and they have partnered with 02. I have only been with you for a few months. Want to know what is going on?

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MI5
Level 94: Supreme
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on ‎04-09-2023 21:45

on ‎04-09-2023 21:45

@Crimefiction1 

It's just an adjustment to your contract to ensure you don't pay more than you did with Virgin.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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