Solved: Early Termination Fee of 458 Paunds??

Ahmet__ · ‎10-12-2023

Hello, I made a contract with O2 in June. In September I leaved UK for some reasons and totally forgot about my O2 account. Yesterday I look at my e-mails and noticed that I have bill of 614 paunds. I remembered that I have an O2 sim card and I dont pay it anymore. I texted with a person in consumer service and he told me this is because of the early termination fee. He also said that I have to contact with payment team. Since I am not in UK or Europe I cannot call abroad. Can anybody help me about that? Thank you.

MI5 · ‎10-12-2023

@Ahmet__

You can get in touch with Payment Management team on +44 800 902 0217 who’ll find a solution that’s right for you.
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Use Skype to call for free Guide: A Guide to Skype

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎10-12-2023

@Ahmet__

You can get in touch with Payment Management team on +44 800 902 0217 who’ll find a solution that’s right for you.
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Use Skype to call for free Guide: A Guide to Skype

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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