Direct debit

[Malcolm71]

My mobile account has recently been moved from a Virgin Mobile package to O2 (not by choice). In their email Virgin told me that my existing Direct Debit to Virgin would now go to O2 and I wouldn’t need to do anything more. Yet your first bill asks me to make a payment by 04 October and there is no mention of a Direct Debit. Please explain.

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[TallTrees]

Hi there @Malcolm71 

Welcome to the o2 Community forum 

We do not have access to accounts so you will need to contact O2 customer services 

Contact info here

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

ALSO

Guide: How to find help & contact O2 

[Oxonian]

@Malcolm71 

If you do online banking, does the direct debit section of your bank's app shed any light on this ? 

Does that suggest that your direct debit is still in place ?