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KarenRobinson
Level 1: Joiner
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on ‎03-10-2023 17:18

on ‎03-10-2023 17:18

I have an IPhone 8, when I go abroad I only get 3G and not 4G. 

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MI5
Level 94: Supreme
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on ‎03-10-2023 17:22

on ‎03-10-2023 17:22

@KarenRobinson 

Some things to try:
Manually search for another network
Reboot the phone
Turn off 5g in network settings
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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