I'm unable to receive calls or texts ,which means I've been unable to access my email, bank accounts, WhatsApp, and more because I can't receive verification codes neither via text nor call..
It's been extremely frustrating dealing with O2 customer services, after clearly stating the issue with my sim , and outlining the steps I've taken .. like 1. Tried the sim in another phone 2. Reset my phone 3. Gotten a new sim 4. Checked network settings . Etc. They go on and ask me ,did you try on another phone. ????????!!!!
I've been calling to escalate this as this is the 3rd month going and still no resolution. I'm fed up and I've requested my PAC to move my number from this mess , but guess what I'm unable to receive it and I've called asking if I can receive it via email ,and they give me an email that according to Gmail report doesn't exist. .. has someone faced a similar issue ,and what was the solutions...
I repeat I can't receive texts nor majority number phone calls.
