Bill calculation

[Anonymous]

My monthly tariff is £30.95, on my August bill 0.67 is added for two picture messages, making a total of £31.62 and yet the total before VAT is shown as £42.46.  Why is this - how is that sum arrived at?

[MI5 · Accepted solution]

Unfortunately we have no way of seeing your bill but if you contact CS they will go through it with you http://www.o2.co.uk/contactus (202 from your o2 phone)

[Anonymous]

i have the same issue where they have just added £10 onto my bill out of thin air

im about tos peak to customer services, how long has this been going on for?  and how many people have they done this to and not noticed?

[jonsie]

To be fair o2 don't normally make errors with billing. Rest assured if there is anything incorrect they will rectify it.

[MI5]

As jonsie suggests, they are rarely errors by O2.

It's usually an added cost for something the customer wasn't expecting, but legitimate.