Solved: iPhone 5c

Anonymous · ‎27-06-2015

I sent my iPhone 5c back in a Jiffy bag an advisor was aware of this as she sent out the bag I've sent it back and stil being charged for phone and contract an it's been returned with in the 14 days

MI5 · ‎27-06-2015

Most likely not scanned in at returns centre yet.
It can take up to a week.
When did you post it?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Cleoriff · ‎27-06-2015

Hi @Anonymous ...you will have to chase this up with O2 buy phoning them

http://www.o2.co.uk/contactus Did you get a receipt for posting?

Veritas Numquam Perit

MI5 · ‎27-06-2015

Most likely not scanned in at returns centre yet.
It can take up to a week.
When did you post it?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎28-06-2015

Hi @Anonymous

Please do ring customer services and they can "speed" things up. If it hasn't been scanned like @MI5 mentioned, they will look for it manually and if it has been received, mark it as returned, so that the contract can be canceled and the charges reversed. Hope this helps

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