Multiple Text Messages

[Anonymous]

Since when has O2 commenced charging me for sending 'round robin' text messages to more than one person?  I have just had a £19 additional charge put on my bill with no warning.  When I called Customer Services, the assistant originally told me it was for sending 'picture messages', then it was for sending pictures within an email!!!

Are O2 actually going to inform me about this change in T&C, or just take my money?

Very disgruntled, and still not convinced I have the right answer!

Help?

[MI5]

It appears to have changed at end of March this year with the new tariff's. All Group texts now get charged as MMS messages.

[jonsie]

They really should be highlighting this within the tariffs. To suddenly change without stating it anywhere on the website or within the tariffs is just wrong.

[MI5]

---

@jonsie wrote:

To suddenly change without stating it anywhere on the website or within the tariffs is just wrong.

---

Agreed... I flagged a recent similar post to Leonard for clarification but heard nothing back..... 😞

[Liquid]

Intriguing would group iMessages be bundled into the mms texts? 😕

[Anonymous]

I thought iMessages were free then again most don't actually get delivered so you end up sending as text instead lol

[Liquid]

Haha indeed

iMessage goes through the data plan afaik but I'm wondering if its been included within the SMS stuff.

When I used to send group iMessages somtimes one or two would fail and send as a txt. Just wondering if that means I'm going to get lumped with a mms charge rather than a SMS.

^^makes sense to me haha 😞

[Anonymous]

I think I heard somewhere that they are classed as mms messages because they aren't standard type SMS messages but not 100% sure