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Billed for non disconnected call

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Anonymous
Not applicable

on ‎15-12-2015 15:41

on ‎15-12-2015 15:41

My wife and I are both on o2 and she called me in ASDA (she works there and I was in the store to pick her up)

My phone log shows the call lasted 1 minute and 9 seconds. O2 decided is lasted 2 hours and 9 minutes and billed me for £26.00 ! Spoke to them and got an offer of 50% of the call. Rubbish customer service!

My wife and I have been loyal customers for many many years. Oh well I guess we are moving to a new provider as soon as our contracts are up.

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MI5
Level 94: Supreme
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on ‎15-12-2015 15:47

on ‎15-12-2015 15:47

Call them back and remind them o2 have a system in place that automatically disconnects calls after 6 seconds of either party hanging up.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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Registered:

on ‎15-12-2015 15:47

on ‎15-12-2015 15:47

Call them back and remind them o2 have a system in place that automatically disconnects calls after 6 seconds of either party hanging up.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Curr946
Level 26: Upbeat
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on ‎15-12-2015 16:44

on ‎15-12-2015 16:44

*Should wink
Current Phone: Sony Xperia XZ Premium
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MI5
Level 94: Supreme
In response to Curr946
  • 149517 Posts
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on ‎15-12-2015 17:41

on ‎15-12-2015 17:41

Yeah, Ofcom ruling tho......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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