Hi,
Apologies for the long winded story but I am reaching out as a last resort after getting absolutely nowhere with customer service.
I joined O2 in October on a £10 rolling plan and my old number was successfully ported across from my previous network a couple of days later. The recurring payment of £10 was taken from my card on the renewal date of the rolling plan in November, however, my data allowance did not reset and the My O2 app was showing no plan set up under current tariff.
I tried phoning customer service on numerous occasions but every time got passed about from agent to agent until eventually being disconnected. I then emailed the O2 complaint service twice but have not had any response to date.
After a week without data waiting for a response from O2, I started a new rolling plan which is the one which is now displayed in my My O2 account.
This month I was again charged £10 on the renewal date of the first plan I set up with the assigned O2 number before my current number was transferred across. I have no way of cancelling this redundant plan and stopping the recurring payment in the My O2 app which is now set up with the second rolling plan. I also only have the last 4 digits of the original O2 number which is linked to the first plan.
I'd be very grateful for the advice of anyone else that has experienced this issue and has managed to get it resolved.
