I upgraded my phone on Sunday 20th January (after speaking to the Upgrade person). I was informed that the phone would be delivered within 1-2 days. As I would be at work not home on Monday and Tuesday I asked if it could be delivered to work. Here starts the problem...
1) the o2 systems cannot/does not/will not amend the delivery address (I wanted to give further details to make it more accurate and also help the driver. But no.
2) I then suggested the phone be sent to my nearest o2 store and I would collect it from there - seems reasonable, as i am prepared to go and collect it. But no.
3) I was then told to just go to Carphone Warehouse and get a phone from them. But then i would have had to change my number and then change back - not much hassle according to the upgrade man, but not really the help i wanted.
4) I've phoned o2 again today to 'track delivery' - only to be told they are not in stock. I explained that on Sunday i was given a 1-2 day delivery date not told out of stock, to which the lady said, you will have been told this on Sunday. I WAS NOT and frankly, being accused of being a liar is poor.
5) I've now been given a delivery date 'by the end of the week'. I asked to speak to a manager, they are all busy.
6) so, in short - O2 gave the wrong information at the time of the upgrade, can't put accurate delivery addresses on packages (only the one that shows up on the post code search). Couldn't tell me when or where i would be able to collect the phone from if its delivered when i'm not in. They wouldn't deliver to an O2 store for me to collect. They told me to go to Carphone Warehouse.
OH, but they were happy to take my money.
