No internet in Europe currently in Spain received welcome from O2 roaming but no internet connection

[mike6612]

No internet in Spain need data for Maps 

please advise. 
On arrival received O2welcome text and unlimited roaming we have no internet connection. 

[MI5 · Accepted solution]

@mike6612 

Some things to try:
1 - Reboot phone. (or toggle airplane mode).
2 - Manually search for a different network
3 - If using an iPhone, change data apn to "mobile.o2.co.uk"
4 - Turn off 4g (use 3g)
5 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[jonsie]

No data

These are some tips to try :

•   Reboot phone.
•   Manually search for a different network
•   If using an iPhone, change data apn to  mobile.o2.co.uk
•   Call customer service to check for any roaming bars
•   Or if you message O2 using the social media links below, they should be able to help you with this

[pgn]

Enable Roaming Data on your phone settings as well as advice above, @mike6612