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International calls

Anonymous
Not applicable

on ‎09-07-2016 13:03

on ‎09-07-2016 13:03

I recently bought one of your bolt ons for international calls it was £10 per month for 3000 minutes. After I got a text saying I could start using it, then I called my dad abroad in Africa, and after I checked myo2 it said on my recent charges that I have been charged £8.83 for calling my dad abroad. I bought the Bolt ons so I could call him, what should do? I don't want to pay £8.83 when I'm already paying £10 per monthm
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MI5
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on ‎09-07-2016 13:09

on ‎09-07-2016 13:09

Call cs and see if it has activated OK on your account http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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jonsie
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on ‎09-07-2016 13:16

on ‎09-07-2016 13:16

I'm sure the International sim doesn't cover Africa. Call customer service to confirm.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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MI5
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on ‎09-07-2016 13:21

on ‎09-07-2016 13:21

Correct there jonsie https://www.o2.co.uk/shop/international/calling-international-numbers/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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MI5
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on ‎09-07-2016 13:22

on ‎09-07-2016 13:22

@Anonymous did someone at o2 tell you that Africa was included?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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on ‎09-07-2016 13:38

on ‎09-07-2016 13:38

Wifi using Skype or another app seems the best solution though I should imagine wifi is fairly scarce in Africa depending on the exact location.
Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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