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on hold.....and on and on and on

Anonymous
Not applicable

on ‎09-10-2014 19:44

on ‎09-10-2014 19:44

Twice i have phoned 202 to upgrade......a total of 2 hours and 20 minutes.....i'd be quicker calling tesco mobile or carphone warehouse!! I'll persivere for ten more minutes then im off. This is abysmal customer service! 

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Cleoriff
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on ‎09-10-2014 20:35

on ‎09-10-2014 20:35

@Anonymous wrote:

.....Still Holding On Crazy

a long long long wait...:smileysad:

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎09-10-2014 20:36

on ‎09-10-2014 20:36

Only 24 mins before you get cut off slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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on ‎09-10-2014 20:37

on ‎09-10-2014 20:37

@MI5 wrote:
Only 24 mins before you get cut off slight_smile

Or sooner...

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
Not applicable

on ‎09-10-2014 20:47

on ‎09-10-2014 20:47

Been trying for 3 days now it's beyond a joke!! Even Twitter directed me to lie hat which isn't online
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Anonymous
Not applicable
In response to Anonymous

on ‎09-10-2014 20:49

on ‎09-10-2014 20:49

Live chat!!!!
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Anonymous
Not applicable
In response to Anonymous

on ‎09-10-2014 21:21

on ‎09-10-2014 21:21

Nope...i gave in at 8:50. Not happy at all.  Ill try again tomorrow when i finish work and if there is no joy then i'm straight onto tesco mobile.

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Anonymous
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In response to Anonymous

on ‎09-10-2014 21:22

on ‎09-10-2014 21:22

I'd try early morning and hope you get through swiftly
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MI5
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on ‎09-10-2014 21:23

on ‎09-10-2014 21:23

Options 2, then 0 should get you through quicker slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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In response to MI5

on ‎09-10-2014 21:33

on ‎09-10-2014 21:33

0? What dept does that put me through to?.....annoyed and raging with o2 Dept?

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Anonymous
Not applicable
In response to Anonymous

on ‎09-10-2014 21:34

on ‎09-10-2014 21:34

It's just a way of navigating through the ivr system.
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