TU Go On Lumia 1020

[Anonymous]

Hi Community

I know this has probably been asked before, but it is possible to use teh TU Go service on a windows phone?

I have just been chatting online to someone called Rocky, and he said, yes, but when I try download the windows App, it wont as it is not compatible.

I hope someone can help, as my house is in a zero signal area, with 18 months left on my contract!

See chat transcript below;

Tyke: Hi rocky, I was asking the previous guy if I can use TuGo on my windows phone and he says it is possible
Tyke: I have looked in the app store and cannot find it
O2 : Rocky: Yes you can use TU GO app in your window handset.
Tyke: ok how do I do that
O2 : Rocky: Let me also help you with a link from where you can check the complete details about this App
Tyke: ok thats great
O2 : Rocky: http://www.o2.co.uk/apps/tu-go
Tyke: so would I use the PC version of the app to connect to TuGo?
Tyke: its only showing itunes google play and Windows PC
O2 : Rocky: You can download this App in your handset and can directly use this app in your handset
Tyke: ok I will try it tonight from my handset at home
O2 : Rocky: This app is currently available for Aneroid and Iphones only.
Tyke: so I use the windows app for my windows phone?
O2 : Rocky: Yes, you can do this
O2 : Rocky: By this you'll be able to use this app in your Handset
Tyke: ok, I will try tonight as it doesnt say that on the link you sent to me
Tyke: ok thanks for your help
O2 : Rocky: MY pleasure
O2 : Rocky: Is there anything else I can help you with?
Tyke: no thats it thankyou
info: We'll email a copy of your chat transcript to

[MI5 · Accepted solution]

It has been discussed previously any many have been mis-informed.
It will work on Windows on a PC/Laptop but NOT mobile.

[Anonymous]

I thought as much, but I thought I was chatting with an O2 TU Go Guru, or at least thats how he was introduced to me! If you see my transcript, I asked him teh same question twice and both times he said yes, just download the windows App

Crazy

[MI5]

@Toby this issue has been reported many times - Have live chat not been trained on this at all ?

Tyke, Toby is our community coordinator and will feedback to the relevant dept. It has been said that they will develop the app for Windows Mobile but no time scales have been given yet.

[Anonymous]

OK Thanks anyway I hope @Toby at the very least passes on my thread to the O2 Guru's and then they start giving the correct advise

We all know that running a Windows Phone is a risk from an App point of view, but its been around quite a bit now. And as a phone they are great, great battery life, incredible camera etc.

Ho Hum, I will have to use my Android tablet until they get their finger out.

[MI5]

It's only the O2 apps that I can't get on my Windows phone.... Everything else I need is there and apps are now catching up, which is good news.
I'm sure O2 will catch up eventually

[Toby]

Hi Tyke,

I shall feed this back for you. Sorry for the confusion on that.

As MI5 says, on the PC you should be able to use it, but the app is not officially supported on Win8 phones as of yet. I'll see if I can obtain any updates on when this will be happening.

Thanks to MI5 for alerting me.

[Rycal]

Its fraustrating when webchat give the wrong advice but unfortunately that is exactly what has happened in this instance.

[jonsie]

Frustrating is an understatement I would think for the people on the phones.