So, are you all ready for the influx?

gindygoo · ‎17-11-2016

This morning gg royally screwed up their community by "updating it" and now it's so data and battery intensive as to make it unusable on mobile. Haha, the online only mvno that's unusable from a mobile 😱

Welcome to any ggers that cannot bare the new look!

jonsie · ‎17-11-2016

Hopefully not many giffgaff customers here....no sympathy personally

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎17-11-2016

Oh dear. I thought for one awful minute you were talking about Black Friday @gindygoo

Then realised that's not till next week

As for giffgaff ...not a customer...so 'I'm alright Jack'

Veritas Numquam Perit

viridis · ‎17-11-2016

Why would they come here anyway?

MI5 · ‎17-11-2016

A dunno what the hell they did, but please @Toby, DO NOT copy the format on here !!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Toby · ‎17-11-2016

Hi guys,

If we ever do have any plans for mobile improvement/change, I shall be very forthcoming

Its really interesting to hear the feedback on the gg community though. What other positives and negatives about it have you noticed?

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Anonymous · ‎17-11-2016

It never should have been released without first addressing some of the more obvious deficiencies, and there aren't too many positives that stand out at the moment. Accessing your profile has become somewhat disjointed, and once there you can't readily see any unread posts in discussions that you've already taken part in. It's become a tiresome process of clicking and scrolling through entire threads, just to pick up from where you'd left off.

I haven't checked how it looks on mobile yet, but it's a bit of a mess on the desktop version, and is clearly designed by people who don't need to use it on a regular basis. I'm sure it'll have a major impact on the Help & Support section, and could see some helpers calling it a day.

MI5 · ‎17-11-2016

I certainly logged on this morning and thought fgs and went and logged on elsewhere.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎17-11-2016

I did find this post amusing, and it pretty much sums up my own feelings

https://community.giffgaff.com/t5/Contribute/The-New-Look/m-p/19599359#M479907

jonsie · ‎17-11-2016

I believe you have a toe in the giffgaff camp @Toby or am I completely wrong here?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS