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Andy92
Level 1: Joiner
  • 1 Posts
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on ‎29-09-2023 07:15

on ‎29-09-2023 07:15

It’s a joke why is it so Sam difficult to get help and nothing gets sorted. I need to log onto my priority but when I put my number in to get a code, it literally just just keeps throwing me off and reloading the page. 

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MI5
Level 94: Supreme
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on ‎29-09-2023 07:58

on ‎29-09-2023 07:58

@Andy92 

Try deleting and reinstalling the app.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Oxonian
Level 29: Intuitive
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on ‎29-09-2023 19:47

on ‎29-09-2023 19:47

@Andy92 

My recommendation would be to follow the advice of @MI5 ; but I suggest that after deleting the app, please restart your 'phone before reinstalling the app. 

That usually works.  

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