Changing tariff after moving from Virgin

[alela]

Hello,

I was recently moved over from Virgin to O2 and I'm struggling with my tariff.

As part of the automatic switch, I was not asked what tariff I wanted to be on. Because I was on a high plan with Virgin (because of a bundle, not because I actually needed unlimited data), I was placed on a really expensive O2 plan, which gives me way more data than I need.

I wasn't happy about this, but I thought it's the price to pay for the switch (although I really shouldn't).

What makes things worse is that when trying to change my tariff to something suitable, the O2 system shows me this error message:

Sorry, you can only change your tariff once every 30 days. You'll be able to change it again on 08/10/2023

But I never changed my tariff in the first place! This was O2 arbitrarily picking a tariff for me. And now I can't even change it in time for the following month, which might result in me overpaying for 2 months instead of just 1, as if that wasn't bad enough.

I'm not sure whether O2 staff monitors this forum. Hopefully someone can contact me to sort the issue.

Thank you

[MI5 · Accepted solution]

@alela 

This is a customer to customer community, not O2.
You need to contact O2 and they can change it for you.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

[alela]

Thank you for the heads up. I had wrongly assumed it would be the same as the Virgin forum

[MI5]

Fortunately not @alela