Virgin media/02 merge

[Ray1611]

Hi, I received a free sim from 02 when they merged with VM,part of the deal was the free sim card.

The issue I am having is that the number associated with the new sim isnt the number that I have been using for years,it is not recognised when I sign into the 02 app.I have contacted customer services about to request a Internal number migration but have not had any joy. I know this post sounds really confusing but any help would be much appreciated

[jonsie · Accepted solution]

Guide: Migration & porting into O2  

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202