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Level 1: Joiner
Posts: 1
Registered: ‎05-09-2010

how do i talk online to an advisor?

I spoke online yesterday to an O2 advisor, it just popped up on the screen, then my internet went down and I lost the conversation. I tried to search where I could talk to another advisor online and cannot find it anywhere! Does anyone know what I have to click on to be able to talk to an advisor?
how do i talk to an advisor online?
Posts: 34,993
Topics: 276
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Registered: ‎04-01-2009

how do i talk online to an advisor?

There is no link. You just have to browse in the shop and when an adviser is available the pop up box appears.In fact, I have just been looking at my bill in 'my o2' and got the pop-up box...and it's Sunday Man Surprised
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Level 1: Joiner
Posts: 1
Registered: ‎01-07-2015

Re: how do i talk online to an advisor?

hi there

 

Posts: 26,913
Topics: 245
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Registered: ‎29-07-2008

Re: how do i talk online to an advisor?


edmir wrote:

hi there

 


Hello

Did you need help? 

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Level 1: Joiner
Posts: 1
Registered: ‎02-07-2015

Re: how do i talk online to an advisor?

Yes.Seems my sim is locked. Cannot make calls or send text

Posts: 26,913
Topics: 245
Solutions: 1,612
Registered: ‎29-07-2008

Re: how do i talk online to an advisor?

[ Edited ]

Probably due to an unpaid bill, see "Contact us" at the foot of the page for how to get in touch.

You are best to call and explain the situation.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1