Worst Service Ever

[Anonymous]

I have ordered a device with 02 to add to my account and i have suffered treible customer service the device was suppose to be delived on the 25th september it is now 28th and more than 12 calls have been made to 02 regarding this who say they have contacted Uk Mail etc nothing is happening i have been promised delivery serveral time AM delivery Etc and nothing 

i feel lied to and cheated. 

this was suppose to be a gift for my sons birthday pffft bit late now. 

even considering legal action

Nobody wanting to take responability and deal with this with deffinate answers. 

Discusted.

[Cleoriff]

Hi @Anonymous Sorry to hear about this but until you receive your phone it is O2's responsibility. You can keep ringing them here https://www.o2.co.uk/contactus

Or make a complaint via this route https://www.o2.co.uk/how-to-complain

[Anonymous]

Have you received a dispatch email as my suspicions are that the phone is out of stock 

[Marjo]

Hello @Anonymous and welcome to our forum! Very sorry to hear about your bad experience.  I'm going to drop you a quick PM (private message) shortly to talk further to see if we can help you in any way.