Very poor communications from a communication company!

[Anonymous]

How are you able to communicate with 02? I have been constantly trying to ask some important questions about my account since my recent bill was sent last Thursday. There is never an operator available online. I have tried to phone at least 3 times per day at different times. I have got through 3 times only to either be cut off or to have a line where noone is able to hear anything! I would now like to cancel my contract as the service is so appalling but can't get through to do so!   This can't just be me receiving this shockingly poor service?

[MI5]

You will just have to keep trying.
All contact details here http://www.o2.co.uk/contactus
Help about cancelling here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

[jonsie]

You do need to keep try preferably by calling 202. Best times to call are early mornings if possible.

[Cleoriff]

I have never had a problem if i ring about 8.30am. However, I suppose their excuse will be.. busy because of the run up to Easter