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Stop text offers

athgen1
Level 3: Thinker
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I used 2220 to stop all offers, text, phone, postal. However I have now received a text offer that tells me to use 2202 to stop text. There is no way to stop texts on that number, only ways to get more offers. BTW on 2202 I am told I have not given a method to contact; yes that is what I want.

 

I then tried 202 only to find I could not get through 17:50 Friday; either call ceased  after pressing 232 after a few seconds or agent said mine was a silent call???

 

Can anyone please tell how to stop these text offers.?

 

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MI5
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Call 202 and choose option 2 then 0.
You should get straight through.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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MI5
Level 94: Supreme
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Call 202 and choose option 2 then 0.
You should get straight through.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 28
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jonsie
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Anonymous
Not applicable
Hi

You could try Live Chat to ask http://www.o2.co.uk/contactus
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Anonymous
Not applicable
@athgen1 Have you got my 02-UK account online? If so you can do it from there jus log in to your account choose phone number which you gett it n go's to my information or my details got a chosen like to receive offers on 02-UK jus untick the box that's will remove you from getting offers texts from 02-UK LTD
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jonsie
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MI5
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@jonsie wrote:

As far as I know you can only opt out by calling now..

.


100% correct - My O2 option has been removed !

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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MI5
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@jonsie wrote:

Thanks for the confirmation  @MI5 wink


No worries mate - It's worth keeping the info on here accurate....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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Too true....pointless looking in My O2 now, frustrating and a waste of time and effort.

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