Solved: No Service, what's going on????

Anonymous · ‎06-08-2014

I'm trying to live chat O2 but no response. I have no service on my iPhone 5S - can't call, no internet. I've hard restarted my phone. What is happening? Please O2 customer service can you email me to tell me what is going on or post a reply to this message so I know if there is a general outage or I'm having a specific issue. Many thanks.

MI5 · ‎06-08-2014

Work through Adam's self help thread here... It should help you identify the problem http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

>>>>>>>>>>>>>>>>

Anonymous · ‎06-08-2014

Appears to be possible issue in the area.

Anonymous · ‎06-08-2014

use the my network app, its free to download and in your app store, this will give you live information to your area, Im in Kingston Upon Thames and mine is sketchy today due to mast updates etc, so please dont worry, lots of upgrades and threads going on about network issues

MI5 · ‎06-08-2014

Work through Adam's self help thread here... It should help you identify the problem http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

>>>>>>>>>>>>>>>>

Anonymous · ‎06-08-2014

Try removing and cleaning the SIM card.

Settings , general , reset , reset network settings.

Generic self help thread.

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

Check here with your full postcode

http://status.o2.co.uk

Let us know how you get on.

Anonymous · ‎06-08-2014

You could try live chat I'm assuming you have internet somewhere else to post on here

aldaweb · ‎06-08-2014

@Anonymous the op has already said he's getting no response from live chat

@Anonymous If it is an issue in your area then the status page http://status.o2.co.uk/ should tell you. If it's not showing anything then follow @Anonymous 's suggestion regarding the my network app and you can feed back a problem report through that.

iPhone 14 Pro (O2 ), S23U (EE), iPad Pro LTE (EE), .

Reviews: iPhone-X-first-impressions ¦ Blackberry Classic ¦ Blackberry Z30 ¦ Nokia Lumia 1020 ¦ Samsung S4 Mini Part 1 ¦ Samsung S4 Mini Pt. 2

Anonymous · ‎06-08-2014

Yes sorry missed that bit live chat can be on and offline sometimes it's just a case of keep trying

Anonymous · ‎06-08-2014

this is my area at present using My Network app, why it always displays 2G im not sure but live status is great!

aldaweb · ‎06-08-2014

@Anonymous Do you not have the drop down box to switch between 2G, 3G, 4G, or another for Stores, WiFi and Sites?

iPhone 14 Pro (O2 ), S23U (EE), iPad Pro LTE (EE), .

Reviews: iPhone-X-first-impressions ¦ Blackberry Classic ¦ Blackberry Z30 ¦ Nokia Lumia 1020 ¦ Samsung S4 Mini Part 1 ¦ Samsung S4 Mini Pt. 2