Iphone farce!

[Anonymous]

In August 2009, I purchased a 3G black Iphone on a two year contract. It recently developed problems - 3 hour battery life, overheating & signal drop out.
I emailed O2 & was told to take it to Apple which I did & was told that the handset was "obsolete & no longer supported". I again emailed O2 & was told to take it to an O2 store where I was told again "it's obsolete". I again emailed O2 & was told again to take it to Apple I was then offered a refurbished white handset provided that I returned the original black one. I declined. If I had wanted a white one, I would have bought one in the first place. In a subsequent email, I was told this was a gesture of "goodwill" as they did not have offer me anything!!!!!!!
I was then telephoned by O2 & the lady admitted that the email team were not based in the UK & did not understand the differences between handset & I had been misinformed. I suggested that I upgraded early but I would have to "pay off" my existing contract at a cost of £285.
So I am now stuck with an obsolete, unsable handset for the remainder of my contract.
What a wonderful example of "oversell-undeliver"

[adamtemp64]

So it is out of warranty but apple still list as available for out of warranty repair at a cost of £139 instore see my links.
You will have to pay the out of warranty fee.
I am suprised apple told you obsolete for out of warranty.

[Anonymous]

Both Apple & O2 refused to repair the phone even though I offered to pay & stated it was "obsolete"!!

[adamtemp64]

Sorry then but why do apple show on there web site was this at a genius appointment?
http://www.apple.com/uk/support/iphone/ ... #warranty7 even lists original iphone

[adamtemp64]

so if obsolete why are o2 still selling with 12 months warranty?????
http://shop.o2.co.uk/promo/iphoneindex/ ... itioned_3G

[Anonymous]

In August 2009, I purchased a 3G black Iphone on a two year contract. It recently developed problems - 3 hour battery life, overheating & signal drop out.
I emailed O2 & was told to take it to Apple which I did & was told that the handset was "obsolete & no longer supported". I again emailed O2 & was told to take it to an O2 store where I was told again "it's obsolete". I again emailed O2 & was told again to take it to Apple I was then offered a refurbished white handset provided that I returned the original black one. I declined. If I had wanted a white one, I would have bought one in the first place. In a subsequent email, I was told this was a gesture of "goodwill" as they did not have offer me anything!!!!!!!
I was then telephoned by O2 & the lady admitted that the email team were not based in the UK & did not understand the differences between handset & I had been misinformed. I suggested that I upgraded early but I would have to "pay off" my existing contract at a cost of £285.
So I am now stuck with an obsolete, unsable handset for the remainder of my contract.
What a wonderful example of "oversell-undeliver"

You are plain mad to have refused the "Apple" refurbished white one and it is indeed a decent gesture of goodwill. You could have bought a black case to cover it up if the white offends you so much. Without question, it would have been your cheapest option.
In August, you could upgrade to the iPhone 5 and used the recycling kickback on the white 3G (at least £120) to pay for your new handset and a case etc.

Sounds to me that you got yourself in a tizzy and resultantly couldn't spot a generous offer when it was staring you in the face. Or, is it possible you were holding out for a better offer that didn't come and now you have no way back on the white one?
At the end of the day, the problem is yours and yours to sort out! It is certainly not O2's problem.