Fraud

[Hattie_456]

Hi all unfortunately I have fallen prey to a scam offering discounts and freebies, they have taken over my account and ordered an expensive phone and new contract, I have logged it with 02 who say the fraud team will investigate but i am really worried about any charges they will try to make, also a phone is supposedly being delivered to my address, should I refuse to accept delivery or take it and return it unopened

[MI5]

@Hattie_456 

Take delivery and return it yourself to O2. 

Do not hand it over to anyone else who may come to collect it.

Contact O2 for the returns address Guide: How to find help & contact O2 

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.