Can you cancel a bolt on when you don't have enough balance for a bolt on?

[Anonymous]

I currently don't have enough balance for a couple of bolt on's.  I have been on to try and cancel the bolt on's and it has said there are technical issues on the page when I tried to cancel it.  Am I allowed to cancel the bolt on or is it too late and I will be charged for the bolt on when I top up?

[MI5]

I would suggest you call 4445 to speak to CS about cancelling if you don't want them.

[Anonymous]

Try again to cancel the bolt on via your Myo2.

I do.

Log in using the link at the top of the forum.

[Anonymous]

Thank you. 

[Anonymous]

I tried to cancel through my 02 and it has come up saying there are technical issues.

[Anonymous]

You will need to phone customer services then on 4445

[Anonymous]

Myo2 can sometimes be a bit Glitchy but sorts itself out normally quite quickly.

Possibly Live Chat can help. They have with me in the past ref bolt ons.

http://www.o2.co.uk/contactus

[Anonymous]

Whilst at risk of going slightly off topic here, I am concerned about the number of o2 apps that are "glitchy". MyO2, TuGo (enuf said) to name but to.

If the MyO2 app (and any others) don't work properly then o2 really should sort them out. What with this, poor network, failing customer services, @jonsie is right o2 are struggling and are not the network they were.

[MI5]

I can't say I've ever found the My O2 app glitchy, if I'm honest.
There are times it doesn't work but this is usually late evening when they do maintenance on the website.
I do agree with the fact they need to improve their data network performance though.

[Anonymous]

My Myo2 app has always behaved itself thankfully.

Tugo has always seemed to be in a 'beta' stage from all the feedback given by users of it.

Calling over Wifi may just retire it soon.