Solved: AUTO TOP-UP

Anonymous · ‎20-12-2016

I tried sending this as a response to an O2 email but it must be a 'no reply' address, as it didn't go through.

This is at least the second time auto top-up has failed. None of your list of three possibilities seemed relevant to my situation, so that left the possibility you don’t have the correct details for me. I tried your link which failed until I spotted the full-stop at the end. On removing this, the link worked.

However that didn’t help much, as I’ve been round and round the site and can’t find anywhere to check my account details.

I found this to start with...

<<

Changing address in My O2

To change your address, sign in to My O2 from a computer, laptop or tablet and follow these steps:

choose the mobile number you want to change the address for

select Bills at the top of the My Device page

>>

But none of it makes sense. Where do I select a mobile number? And I can’t find the My Device page! So anything further is meaningless. Could it be my browser (IE)?

I’ve spent a ridiculous amount of time on this, fearing another ‘senior moment’ on my part, but I’ve still got nowhere.

Ah now, with my wife’s assistance (bless her!) she directed my through the auto top-up route wherein I stumbled on the message....

"Your current debit/credit card has now expired, so you’ll no longer be able to auto top-up with this card. Please use another card, or update your card details."

I must admit that this is a possibility suggested in your email, but I use the card regularly so as far as I’m concerned it hasn’t expired and nowhere on your site am I directed to check this detail.

In the meantime I’ve topped up the phone via the website.

I’ve now updated my card details and the system has automatically added another £10 top-up, which I didn’t need!

I’m not impressed!

A bit early in the day to pour myself a drink.

Cheers,

Richard Watson

MI5 · ‎20-12-2016

Every time you add or change card details your account is topped up. It tells you this as you are adding the card.
Additionally, you you find that either Firefox or Chrome are the best browsers to use.
There are some tips here in the ways to pay link https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090 and you can always contact CS for any help required http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

MI5 · ‎20-12-2016

Every time you add or change card details your account is topped up. It tells you this as you are adding the card.
Additionally, you you find that either Firefox or Chrome are the best browsers to use.
There are some tips here in the ways to pay link https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090 and you can always contact CS for any help required http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)