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Level 1: Joiner
Posts: 1
Registered: ‎02-12-2013

network connection on new iphone 5s

I purchased my new iphone 5s yesterday and as of now i am still unable to get a network connection? I took it back to the shop and they said it takes 24 hours to transfer from my old iphone4s?

Can any confirm this or does anyone have any ideas how to connect to the network?

Posts: 45,506
Topics: 324
Solutions: 4,439
Registered: ‎04-04-2012

Re: network connection on new iphone 5s

[ Edited ]

Yes it can take upto 24 hours. Is your sim in the 4s still working or has that gone off?

Phone in use:
Leagoo Elite 1
Previous devices: Nokia 640 DS. Sony Z1
Samsung S3 i9305. Asus Fonepad. Samsung Note 4. AtivS.

nil desperandum


Posts: 13,632
Topics: 231
Kudos: 1,076
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Registered: ‎13-08-2008

Re: network connection on new iphone 5s

did you do the swapmysim procedure?

iPhone 6s 64gb on 4g 30gb tariff
iPad Air 2 wifi-4g 64gb refresh
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2016)
Posts: 27,372
Registered: ‎17-04-2012

Re: network connection on new iphone 5s

Turn your iPhone off and back on to reset the service. 

If you've carried out the SIM swap online and nothing happens on your New SIM regarding service then use the 'contact us' tab at the bottom ornate forum page to speak to o2 customer services.