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NatalieS
Posts: 1
Registered: ‎02-12-2013

network connection on new iphone 5s

I purchased my new iphone 5s yesterday and as of now i am still unable to get a network connection? I took it back to the shop and they said it takes 24 hours to transfer from my old iphone4s?

Can any confirm this or does anyone have any ideas how to connect to the network?

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MI5
Posts: 27,014
Topics: 243
Solutions: 2,922
Registered: ‎04-04-2012

Re: network connection on new iphone 5s

[ Edited ]

Yes it can take upto 24 hours. Is your sim in the 4s still working or has that gone off?

Samsung S3 i9305 Dual SIM. Asus Fonepad.
Samsung AtivS WP8.1 Xperia Z1
Note 4 Bronze (still) pre-ordered.
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adamtemp64
Posts: 13,396
Topics: 222
Kudos: 951
Solutions: 1,018
Registered: ‎13-08-2008

Re: network connection on new iphone 5s

did you do the swapmysim procedure?

2 iPhone 5s 32gb on 4g 8gb tariff 1 iPhone 4s 16gb sim only on business contract
iPad 3 wifi-3g 64gb
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2014)
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bandofbrothers
Posts: 23,548
Topics: 918
Solutions: 2,037
Registered: ‎17-04-2012

Re: network connection on new iphone 5s

Turn your iPhone off and back on to reset the service. 

If you've carried out the SIM swap online and nothing happens on your New SIM regarding service then use the 'contact us' tab at the bottom ornate forum page to speak to o2 customer services.

MacBook Air 11” Core i5 1.6GHz 4GB 128GB •1.6GHz dual-core Intel Core i5. OS X Yosemite.

iPhone 6 Plus ~ iOS 8.1
iPad Air ~ iOS 8.1

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Mea familia est mea vita.
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