phone password locked

[Anonymous]

My Daughter changed the password on her phone, but for whatever reason it is not recognising it. The phone is a Huawei G7010. Apart from phoning Huawei on a premium rate number, is there anything anyone suggest to open it up to reset a password. Tried entering numbers several times, power on and volume buttons at the same time. Couldn't help in o2 shop, but suggested a guru might be abls to. Thanks

[MI5]

The default password is 1234, have you tried that? Alternatively you could try continually entering the wrong code as Android usually gives you the option (eventually) of logging in with your Google ID. Finally the service number for the UK is 0844 800 6800 (5ppm from a BT landline)

[version7point0]

Hi nigeby.

Can you get to the dialpad, where you would make a call?

The easiest way would be to hit the emergency call option then enter:

##258741

This should start a full restore or the device (meaning all data will be lost).

If this still requires you to enter a potentially changed password then the device is in need of a reflash, something an O2 Guru will not be able to do.

Your only options would then to be find someone who could or send it off for repair - however last time I asked removal of customer change passwords was about £40.

Hope you get it sorted with the previous code.

[Anonymous]

Tried all these, but don't work

[Anonymous]

Can't get to a dial pad, emergency mode only allows 999 calls

[MI5 · Accepted solution]

The manual states that you need to contact the service centre if you have forgotten your password, so I guess that's the only way.

[Toby]

Let us know how you get on after contacting them as MI5 suggests nigeby.

Toby