Xperia z3

[Anonymous]

I got my Xperia delivered yesterday, after already having one for only 5 days before the screen stopped working.. I paid 220 pound to get it fixed, O2 text me to tell me they couldn't repair it therefore would send me a replacement.. However the replacement they've sent me is completely broken as everytime I press the sleep button and go to use it minutes late.. The entire screen goes black and turns itself off and back on.. It does this everytime I come off my phone!!

[jonsie · Accepted solution]

I would get back on to customer service as the unit appears to be faulty. You shouldn't have to start doing resets on a replacement phone. 

I don't understand the part where you  paid £220 to have it repaired but they sent you a replacement. This would imply a refurbished phone?

[Anonymous]

Hi @Anonymous

I would strongly suggest you contact O2 Customer Services which is 202 for Contract -> 4445 for PAYG -> http://www.o2.co.uk/contactus asap to ask them to replace the unit.

It could be a few things that is wrong from software to hardware. It could be something like a proximity sensor.

Not something that is reasonable to have on a replacement phone.

Please let us know how you get on.

Please take time / date stamped pictures of the phone before you send it off to prove its condition just incase anything happens in transit to it etc.

[viridis]

I'm confused as to why you had to pay 220 when the screen " stopped working"
But either way, yes, you need to get in touch with customer service.

[Bambino]

I'm confused as to why the OP paid £220 at all? If the phone was only five days old, they should have just been given a new phone.

[MI5]

Maybe it stopped working after it was dropped?

[jonsie]

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@MI5 wrote:
Maybe it stopped working after it was dropped?

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That would explain it but @perksie stillness  has the crystal ball.....

[Cleoriff]

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@jonsie wrote:

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@MI5 wrote:
Maybe it stopped working after it was dropped?

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That would explain it but @perksie stillness  has the crystal ball.....

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A crystal ball is what I need @jonsie  to decipher your autocorrect..

Still with any luck perksie may rock up and explain...(as you appear to have called him)

[jonsie]

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@Cleoriff wrote:

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@jonsie wrote:

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@MI5 wrote:
Maybe it stopped working after it was dropped?

---

That would explain it but @perksie stillness  has the crystal ball.....

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A crystal ball is what I need @jonsie  to decipher your autocorrect..

Still with any luck perksie may rock up and explain...(as you appear to have called him)

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Some people are so picky. ....

[perksie]

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@jonsie wrote:

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@MI5 wrote:
Maybe it stopped working after it was dropped?

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That would explain it but @perksie stillness  has the crystal ball.....

Are you sure jonsie, I'm sure I sent it back to you?

ps I'm only here because you called @jonsie 

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