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Swapped 4G to 5G SIM

BertieWeaver
Level 1: Joiner
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on ‎03-04-2020 12:56

on ‎03-04-2020 12:56

So, basically I've swapped sims and did it as it says to do it!

So my number hasn't changed, but I now cant call out at all it says "number not valid" and when people try call me it says "call failed"

However I can still send and recieve texts? Please help I like to call my mum a lot during this Covid-19 lockdown.

Android
Software completely up to date.
Samsung Galaxy S10+
O2 Pay Monthly
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MI5
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‎03-04-2020 12:58 - edited ‎03-04-2020 12:59

‎03-04-2020 12:58 - edited ‎03-04-2020 12:59

It's not completed yet.

You need to reboot phone a few times to help it along.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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BOSSGOGG
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on ‎03-04-2020 18:46

on ‎03-04-2020 18:46

Just to add - when I switched over last year I had to a network reset and reboot to get it to kick in.
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