Help. Is it possible to retrieve voicemails and text when my screen is black?

[Anonymous]

Can someone help me with a phone issue?

My phone charges and i can hear when i receive a new email or text, but I have a black screen. My phone is charged, but I cannot see anything. I'm thinking if i need to cahnge the handset I'll lose all my text messages and voicemails. Is there anything I can do to save these if I have to replace my handset?

Is there a device a phone shop may have or any instructions I can do on the Samsung website to keep these.

Any help appreciated.

[Bambino]

Any saved voicemails will be on O2's servers, not your phone. Your emails will be on your mail provider's server. If you have a Gmail account, your texts may be backed up to that if you have a backup app installed. If not, in future, download and install this app, which will automatically back up your texts. https://play.google.com/store/apps/details?id=com.zegoggles.smssync&hl=en

[Cleoriff]

Hi @Anonymous Welcome to the forum.

If I were you I would be trying to fix the black screen problem. If your phone is less than 2 years old it will still be under warranty. I would be giving Samsung support a ring and see what they advise

http://www.samsung.com/uk/support/category/mobile/mobiledevice

[viridis]

Download smartwatch on pc and do a backup of all content, this will save your texts and other data.

[viridis]

Smartswitch not Smartwatch

[Bambino]

Good idea @viridis

@Anonymous Here's the link. Scroll down the page for the Windows or Mac Version: http://www.samsung.com/uk/support/smartswitch/

[MI5]

But prob not if you can't unlock the screen.....