Galaxy bud pros 2

[DeeDoubleYous]

I ordered my Samsung galaxy s23 back in April and I should have received the code for a free pair of buds. 

It's been long over the given time and I still haven't received the code. I have tried contacting through the agent chat and via the phone, only to be told "it's a known issue" and that they have a town frame on when it'll be fixed. 

This is getting ridiculous, I bought my phone when I did because of the offer and they can't even tell me when they intend to fix the issue preventing them from sending me the code is ridiculous. 

[Enlli · Accepted solution]

Yep, bit of a mess, but the agents won't have any idea of a timeframe re a fix.

As this is a customer to customer forum we can only suggest you keep at them

[pp763]

I thought the code was your order number

[MI5]

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@pp763 wrote:

I thought the code was your order number

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Not for this offer.

O2 are supposed to be sending a code which can be used to fully discount the purchase of the buds in the O2 shop.

[Andreas1983]

Not received my text either, been more than 30 days.