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£300 gift card

RobC76
Level 1: Joiner
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Long story short...upgraded my phone on 04/08/22 and to date I have heard nothing of my gift card. Been chasing Customer Service since 01/09/22 and all they say is to contact help@o2redeem.co.uk

I have emailed this address and I get a reply saying that this email is no longer in service. Customer Service have basically refused to help?

 

Has anyone else had the same problem? I am so fed up that I have submitted a complaint to Trading Standards. I feel like I have been well and truly conned

 

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MI5
Level 94: Supreme
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@RobC76 

I'll ask @O2Georgina to help in the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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O2Georgina
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@MI5  thanks for the tag

@RobC76  I will send you a private message now

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